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As an online company we believe that the best way to help you is online. For this reason we have designed the online support service to help you find the answers you need. This way you don't have to wait while we address your individual concerns as you can find the solutions yourself, quickly and with the minimum of effort on the website.

Having said this we know there will be times when you have question or will need to contact us. If you cannot find the help you need on the website then
to assist us in handling your enquiry effectively, please use the contact details below.

 
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Customer Service

All customer service queries must be raised using our online support centre and a member of the support team will respond to as soon as possible.

Please note:- The support suite is open to members and non members alike and therefore unless you register specially for this service you will not be able log in - membership login details are not automatically moved over.

We aim to answer all support tickets within 48hrs, excluding weekends

 
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Online

Most questions can be answered online without the need to for you get in touch with us. You can use the Knowledgebase from the support centre which has answers to many frequently asked questions. If you are unable to find the information you require in these pages you can Submit a Ticket to our Support Team who will get back to you as soon as possible.

Contact our support centre at www.ABugFreeMind.com/help

 
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By email

All support related matters are dealt with through our support centre. We do not respond directly to individual emails as we have found this an impractical way to manage enquiries efficiently.

The Submit Ticket option is more secure and has the benefit that all queries are submitted to the most relevant department for ease of resolution.

Email via our support centre at www.ABugFreeMind.com/help

 
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Feedback

We are always keen to hear of any feedback which you may have as part of our ongoing commitment to service. If you would like to leave any comments or suggestions please email us at the following address: www.ABugFreeMind.com/Feedback

Please be aware that we do not answer individual feedback questions.

 
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Correspondence address

Please use the online Support Centre wherever possible if you have any problems or questions. This is so that we can respond to you quickly and securely. If however you do need to contact us by post for any other reason or if we have specified that this is required then please use the following correspondence address:

A Bug Free Mind
PO Box 2586
Steyning
West Sussex
BN5 0DQ

UK - 0844 414 5367

 

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